PRIVACY POLICY

We may collect information including:

• Identity Data: Name
• Contact Data: Mobile number and Email address
• Transaction Data: Billing and shipping address, Order history, and Payment transaction details (excluding complete card information)
• Interaction Data: Customer support communications
• Technical & Usage Data: Device information, browser type, IP address, and Website usage information collected through cookies and similar technologies

Your information may be used to:

We use cookies and similar technologies to:

• Remember your preferences
• Maintain your shopping cart
• Improve Website performance
• Analyse Website traffic
• Personalise your shopping experience

Note: You may manage cookies through your browser settings. Certain Website features may not function correctly if cookies are disabled.

We do not sell your personal information. We may share personal information only where reasonably necessary with:

• Logistics and delivery partners
• Payment service providers
• Technology and hosting providers
• Customer communication platforms
• Professional advisers
• Government authorities where required by law

• Security Measures: We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
• Retention Period: We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes and enforce our agreements.

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information or update your details
• Withdraw marketing consent
• Request deletion where legally permissible

Note: Certain information may need to be retained where required by law or for legitimate business purposes.

• Third-Party Links: The Website may contain links to third-party websites. DDEX is not responsible for their privacy practices or content.
• Policy Updates: We may update this Privacy Policy from time to time. Revised versions become effective upon publication on the Website unless otherwise stated.