PRIVACY POLICY

This Privacy Policy explains how DDEX (“DDEX”, “we”, “our” or “us”), the owner and operator of Just In Time®, collects, uses, stores, protects and otherwise processes personal information when you visit, browse, create an account on, place an order through, or otherwise interact with www.justintimefashions.com (the “Website”).

The Website is operated by:
DDEX
P3, Sriniwaspuri Pvt. Colony
New Delhi – 110065
Delhi, India
GSTIN: 07ADMPD1245K1ZM
Email: care@justintimefashions.com
Customer Support Hours: Monday to Friday, 10:00 AM – 7:00 PM IST, excluding public holidays.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with the Website, we may collect information that is reasonably necessary to provide our products and services.

Information You Provide

• Name
• Email address
• Mobile telephone number
• Billing address
• Shipping or delivery address
• Account login information
• Order and purchase information
• Product preferences and related customer-service information
• Information you provide when contacting Customer Care
• Information submitted in connection with returns, exchanges, refunds or other order-related requests
• Information voluntarily provided through reviews, testimonials, photographs, comments or other customer content

Transaction Information

When you place an order, we may process information relating to Products purchased, order value, payment status, transaction reference or payment-related information, Cash on Delivery details where applicable, refund and return information, and promotional or Store Credit usage.

Payment credentials such as full card numbers may be processed directly by authorised payment service providers rather than being stored by DDEX. The precise information handled will depend on the payment method and service provider used.

Technical and Website Information

When you visit or interact with the Website, certain technical information may be collected automatically through the Website infrastructure and third-party technologies. This may include IP address, browser and device information, operating system, Website pages visited, referring pages, Website interaction information, date and time of access, and technical and security information.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Delivering Products
• Processing payments
• Verifying transactions and preventing fraud
• Communicating order confirmations and updates
• Providing customer support
• Processing returns, exchanges and refunds
• Managing Store Credit
• Responding to customer enquiries
• Maintaining and improving the Website
• Understanding customer interaction with our Website and Products
• Administering promotions and promotional benefits
• Sending marketing communications where permitted and where you have provided the required consent or preference
• Protecting the security and integrity of the Website
• Complying with legal, regulatory and accounting requirements
• Exercising or defending legal rights
• Detecting, preventing or investigating fraud, misuse or unauthorised activity

3. COMMUNICATIONS

When you provide your contact details or use the Website, we may send transactional and service-related communications, including order confirmations, payment acknowledgements, dispatch notifications, delivery updates, return and refund updates, account notifications, security alerts, customer support communications, and important legal or policy notices.

Where permitted by applicable law and subject to your preferences, we may also send promotional communications by email, SMS, WhatsApp or other electronic means.

You may opt out of promotional communications by using the unsubscribe mechanism provided in the relevant communication or by contacting us. Transactional and legally necessary communications may continue where permitted by law.

4. SHARING OF PERSONAL INFORMATION

We may share personal information where reasonably necessary to operate the Website and provide our services.

This may include sharing information with service providers involved in payment processing, order fulfilment, shipping and logistics, Website and technology infrastructure, customer communications, customer support, fraud prevention and security, marketing or communication services where applicable, professional/legal/accounting/compliance services, and government authorities or regulators where required by law.

We do not sell your personal information as a standalone commercial product.

5. PAYMENT INFORMATION

Payments made through the Website may be processed through third-party payment service providers. DDEX may receive transaction-related information necessary to confirm, fulfil, reconcile or refund an order.

6. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies and similar technologies to enable essential Website functionality, remember preferences, understand Website usage, improve the customer experience and support relevant communications or advertising where applicable.

The specific cookies and technologies used may change as the Website, Shopify configuration and third-party services evolve.

7. DATA SECURITY

We take reasonable measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, complying with legal obligations and protecting our legitimate interests.

9. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including rights to request information about personal data we process about you, correction of inaccurate or incomplete information, deletion where legally applicable, withdrawal of consent where processing is based on consent, and other rights available under applicable data-protection law.

Requests may be made by contacting care@justintimefashions.com. We may need to verify your identity before processing certain requests.

10. CHILDREN’S INFORMATION

The Website is intended primarily for adults and customers capable of entering into legally binding transactions. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

11. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to or integrations with third-party websites, applications, payment services, social media platforms or other services. Those third parties may have their own privacy policies and terms.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in applicable law, Website functionality, business operations, payment or logistics arrangements, technology, marketing practices or customer experience initiatives.

13. GRIEVANCE AND PRIVACY ENQUIRIES

DDEX
P3, Sriniwaspuri Pvt. Colony
New Delhi – 110065
Delhi, India
Email: care@justintimefashions.com
Customer Support Hours: Monday to Friday, 10:00 AM – 7:00 PM IST, excluding public holidays.

Customers may submit complaints or grievances relating to orders, payments, refunds, products, privacy, or any other issue by contacting the Grievance Officer through the above details.

14. GOVERNING FRAMEWORK

Personal information processed through the Website will be handled in accordance with applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations as they come into force.

This Privacy Policy should be read together with the Website Terms & Conditions and other applicable policies.