SHIPPING, RETURNS, EXCHANGES & REFUNDS

1. SHIPPING

Shipping Locations

We currently deliver orders to eligible locations within India.

International shipping may be introduced to selected countries or territories in the future. Where international shipping becomes available, additional terms relating to customs duties, taxes, import requirements and delivery may apply.

Order Processing & Dispatch

Orders accepted by DDEX are ordinarily dispatched within 1–3 Business Days. Business Days exclude Saturdays, Sundays and public holidays.

Dispatch may take longer during major sale events, festive periods, high-volume promotional periods, payment verification, quality inspection, high-value orders, inventory reconciliation, orders requiring multiple shipments, or other circumstances affecting fulfilment.

The dispatch timeline is an estimate and is not guaranteed.

Delivery Timelines

Delivery timelines shown on the Website are indicative only. Actual delivery time may vary depending on delivery location, courier operations, weather, public holidays, regulatory restrictions, transportation disruptions and other circumstances beyond our reasonable control.

Once an order has been dispatched, tracking information may be provided where available.

Delivery Address

Customers are responsible for providing complete and accurate delivery information at checkout.

If you need to change your delivery address after placing an order, please contact Customer Care as soon as possible. Address changes can only be accommodated where operationally feasible and before dispatch.

DDEX is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete delivery information provided by the customer.

Delivery Attempts

Our delivery partners will attempt delivery in accordance with their standard procedures.

An order may be returned to DDEX if delivery cannot be completed because the recipient is unavailable, delivery is refused, the address is incorrect or incomplete, access to the premises is unavailable, or the recipient cannot reasonably be contacted.

For apartment complexes, offices, gated communities or similar premises, delivery to a reception desk, concierge, security personnel or another authorised recipient may constitute successful delivery where permitted by the delivery partner.

Returned-to-Origin Orders

If an order is returned to us because delivery could not be completed, we may arrange re-dispatch upon payment of applicable shipping charges where appropriate, cancel the order, issue an applicable refund or Store Credit in accordance with our policies, or take another reasonable action based on the circumstances.

Repeated refusal to accept deliveries or repeated Returned-to-Origin shipments may affect future order eligibility, promotional benefits or Cash on Delivery availability.

Split Shipments

Where operationally necessary, an order may be delivered in multiple shipments. Split shipments will not increase the purchase price payable by the customer unless expressly agreed.

Damaged or Tampered Packages

We encourage customers to inspect the external packaging when an order is delivered.

If the package appears materially damaged, tampered with or incomplete, please contact Customer Care as soon as reasonably practicable.

For claims relating to damaged, incorrect or incomplete shipments, we may request photographs of the package, shipping label, Product and packaging condition. We may also request an unedited unboxing video where reasonably necessary to investigate a claim.

Shipping Charges

Where shipping charges apply, they will be displayed separately during checkout before the order is completed.

Any complimentary shipping offer will be subject to the terms displayed with the relevant promotion.

Delivery Delays

While we work with our logistics partners to deliver orders as quickly as reasonably possible, delays may occur due to circumstances outside our reasonable control, including severe weather, transportation disruptions, public holidays, regulatory restrictions, courier disruptions, natural disasters and other Force Majeure events.

We will make reasonable efforts to assist with delayed shipments.

2. RETURNS

Return Window

Eligible return requests must be initiated within 7 calendar days of delivery. The return period begins from the date the order is recorded as delivered.

Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.

Return Eligibility

All returned Products are subject to inspection before a return, exchange or refund is approved.

The Product must be returned in a condition that allows DDEX to reasonably determine that it corresponds to the Product purchased and remains suitable for resale, subject to applicable law.

Where required for verification, we may request photographs or other reasonable information relating to the Product and its condition.

Final Sale Products

Products purchased at an effective discount exceeding 40% are treated as Final Sale Products.

This includes Products purchased through markdown pricing, promotional pricing, coupon codes, milestone discounts, bundle offers, or any combination of applicable discounts.

Final Sale Products are eligible only for Store Credit, unless otherwise required by applicable law.

Return Inspection

Every returned Product may be inspected for Product identity, condition, signs of use, damage, alteration, missing components and other circumstances relevant to determining eligibility.

Approval of a return, exchange or refund is subject to the outcome of this inspection. Nothing in this Policy limits any statutory rights that cannot lawfully be excluded.

3. EXCHANGES

Size Exchanges

Exchanges are available only for size, subject to availability.

If the required size is unavailable, the applicable resolution will be handled in accordance with this Policy.

A change of style, colour or Product is not treated as a standard size exchange.

Exchange Conditions

All exchanged Products are subject to inspection and must meet the applicable return eligibility requirements.

Customers should contact Customer Care within the applicable 7-calendar-day return window to request an exchange.

4. DAMAGED, INCORRECT OR INCOMPLETE ORDERS

Reporting an Issue

If you receive a Product that is damaged, incorrect or incomplete, please contact Customer Care as soon as reasonably practicable.

To investigate such claims, we may request photographs of the Product, packaging and shipping label, details of the issue, and an unedited unboxing video where reasonably necessary.

Resolution

Following review and inspection, DDEX will determine the appropriate resolution in accordance with this Policy, the applicable order terms and applicable law.

5. REFUNDS

Refund Method

Where a return is approved and a monetary refund is applicable, the refund will be processed in accordance with the original payment method and applicable procedures.

Refund timelines may vary depending upon the original payment method, banking systems, payment service providers and financial institutions.

Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through bank transfer or Store Credit. The applicable method will be determined in accordance with the circumstances, the relevant Policy and applicable law.

6. STORE CREDIT

Store Credit Terms

Where Store Credit is issued, it may be used only on www.justintimefashions.com.

Store Credit is non-transferable and cannot be exchanged for cash.

Unless otherwise stated, Store Credit is valid for 12 months from the date of issue.

Additional conditions may apply where communicated at the time of issue.

When Store Credit May Apply

Store Credit may be issued for eligible returns, Final Sale Products, customer-service resolutions, promotional campaigns, goodwill resolutions and other circumstances determined by DDEX, subject to applicable law.

7. PROMOTIONAL DISCOUNTS & RETURNS

Adjustment of Promotional Benefits

Where an order was placed using a promotion, coupon code, milestone discount or other promotional benefit, the applicable refund or Store Credit may be recalculated if a subsequent cancellation or return causes the order to no longer satisfy the original promotional conditions.

For example, if a return reduces the qualifying order value below a promotional threshold, DDEX may recalculate the promotional benefit and adjust the applicable refund or Store Credit accordingly.

8. RETURN SHIPPING

Return Logistics

Return logistics and any applicable return-shipping charges will be handled in accordance with the applicable return instructions provided by DDEX at the time the return is approved.

The specific return procedure may vary depending on the reason for return and the applicable resolution.

9. NON-RETURNABLE OR RESTRICTED SITUATIONS

Restrictions

A return or exchange may not be approved where:

• The applicable return period has expired.
• The Product is not eligible under this Policy.
• The Product fails the applicable inspection.
• The Product has been altered or materially damaged after delivery.
• The Product cannot reasonably be verified as the Product purchased.
• The Product is a Final Sale Product and the requested resolution is inconsistent with this Policy.
• Any other restriction applies under the applicable terms of sale or law.

Nothing in this section limits statutory rights that cannot legally be excluded.

10. ORDER CANCELLATIONS

Cancellation Requests

Cancellation requests should be made as soon as possible after placing an order.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible and the applicable return procedure may instead apply.

Where a cancellation is accepted, any applicable refund will be handled in accordance with the payment method, promotional terms and applicable law.

11. CUSTOMER RESPONSIBILITIES

Customer Information

Customers are responsible for providing accurate contact, billing and delivery information and for being reasonably available to receive deliveries.

Customers should retain order details and relevant communications until the order, delivery and any applicable return or refund process has been completed.

12. CUSTOMER SUPPORT

Contact Us

DDEX
P3, Sriniwaspuri Pvt. Colony
New Delhi – 110065
Delhi, India
Email: care@justintimefashions.com
Telephone: +91 9810104548
Customer Support Hours: Monday to Friday, 10:00 AM – 7:00 PM IST, excluding public holidays.

Please keep your order number available when contacting Customer Care.

13. CHANGES TO THIS POLICY & STATUTORY RIGHTS

Changes

DDEX may update this Policy from time to time to reflect changes in applicable law, Product offerings, operational procedures, logistics arrangements, customer experience initiatives or promotional programmes.

The latest version will be published on the Website and will apply from the stated effective date.

Statutory Rights

Nothing in this Policy is intended to remove, restrict or limit any statutory rights or remedies available to customers under applicable Indian law.

Where any provision of this Policy conflicts with a mandatory legal protection, the applicable law will prevail.