TERMS & CONDITIONS

 

Chapter 1 - TERMS & CONDITIONS OF WEBSITE USE & SALE

Effective Date: Effective from the official launch date of www.justintimefashions.com

Welcome to www.justintimefashions.com (the "Website"), the official online store for Just In Time®, a registered trademark owned and operated by DDEX ("DDEX", "we", "our" or "us").

These Terms govern your website access, account creation, product purchases, promotional participation, and all transactions with DDEX. These should be read together with our Privacy Policy, Shipping Policy, Return, Exchange & Refund Policy, and Store Credit Policy (collectively, the "Policies").

IMPORTANT NOTICE: By accessing, browsing, or using the Website, creating an Account, or placing an Order, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree, you should discontinue use immediately.
1.1. About DDEX

The Website is owned and operated by DDEX. Unless expressly stated otherwise, references to "DDEX" refer to DDEX acting through the Just In Time® Brand.

Corporate Details
Registered Office:
P3, Sriniwaspuri Pvt. Colony
New Delhi - 110065, Delhi, India
GSTIN: 07ADMPD1245K1ZM
Customer Support
Email: care@justintimefashions.com
Telephone: +91 9599453305
Hours: Mon to Fri, 10:00 AM - 7:00 PM (IST), excluding public holidays.
1.2. Definitions
  • Account: A customer account created on the Website.
  • Business Day: Days other than Saturdays, Sundays, or New Delhi public holidays when banks are open.
  • Customer ("you"/"your"): Any individual or legal entity using the Website or purchasing Products.
  • Final Sale Product: Any product purchased at an effective discount exceeding forty percent (40%).
  • Marketplace: Any third-party online platform or authorized reseller offering Brand products independently.
  • Order: A request submitted by you through the Website to purchase Products.
  • Product: Apparel, accessories, or other merchandise offered for sale.
  • Promotion: Discounts, coupon codes, introductory offers, milestone offers, store credits, or sales.
  • Store Credit: A non-transferable digital credit redeemable only on the Website valid for 12 months.
  • Website: www.justintimefashions.com, including all webpages, mobile interfaces, and software.
1.3. Eligibility

To use the Website or place an Order, you represent and warrant that:

  • You are at least eighteen (18) years of age or are accessing under parental/guardian supervision.
  • You have the legal capacity to enter into a binding agreement.
  • All information provided by you is accurate, complete, and updated promptly.
  • You will use the Website only for lawful purposes.

Note: If information is found to be false, DDEX may suspend your account, decline orders, or restrict website access.

1.4. Acceptance Of These Terms

These Terms apply whenever you visit/browse the site, create an account, place an order, use Guest Checkout, redeem promotions, communicate with Customer Care, or subscribe to communications. Continued use after updates constitutes acceptance of revised terms.

1.5. Our Relationship With You

The Website provides a secure retail platform. Nothing creates a partnership, joint venture, employment, franchise, agency, or fiduciary relationship between you and DDEX. Your usage is non-exclusive and revocable.

1.6. Changes To The Website And These Terms

DDEX may modify the Website or update these Terms periodically due to evolving laws, business operations, technology, logistics, or promotional offerings. Revisions take effect upon publication.

1.7. Electronic Communications

By using the Website, you consent to receive electronic communications (Emails, SMS, WhatsApp) regarding order confirmations, shipping notifications, refunds, account security alerts, and promotional notices. These satisfy legal written requirements.

1.8. Order Of Precedence

These Terms form the master agreement. If an operational policy (e.g., Shipping or Returns Policy) conflicts with these Terms, that specific Policy shall prevail only to the extent of its operational inconsistency.

CHAPTER 2 - WEBSITE USE, CUSTOMER ACCOUNTS & ACCEPTABLE CONDUCT

2.1. Permitted Use Of The Website

DDEX grants a limited, personal, revocable, non-exclusive, and non-transferable licence for lawful, personal, and non-commercial purposes. Commercial use without prior written consent is strictly prohibited.

2.2. Customer Accounts & 2.3. Responsibilities
  • You are solely responsible for maintaining account credential confidentiality and safeguarding passwords.
  • You must provide accurate, complete billing, and delivery details, and review each order carefully before checkout.
  • DDEX is not liable for losses resulting from unauthorized account access due to security failures on your end.
2.4. Acceptable Use & 2.5. Automated Access (AI Policy)
PROHIBITED ACTIVITIES:
  • Impersonating individuals, introducing malicious code, or bypassing security features.
  • Manipulating prices, inventory, or creating multiple accounts for promotional abuse.
  • Placing orders for unauthorized commercial resale.
  • AI Restriction: You must not use robots, crawlers, scrapers, or automated tools. Website content may NOT be used for training artificial intelligence or machine learning systems without prior written consent.
2.7. Account Restrictions & Enforcement

DDEX reserves the right to suspend/terminate accounts, cancel pending orders, invalidate store credit, or restrict future purchases if fraud, promotional abuse, repetitive payment failures, or material breaches are suspected.

2.8. Customer Verification & 2.9. Bulk Purchases

To prevent fraud, DDEX may request additional identity, billing, or address verification before accepting an order. DDEX reserves the right to limit purchase quantities to prevent unauthorized redistribution; bulk/corporate purchasers should contact DDEX directly.

CHAPTER 3 - ORDERS, ACCEPTANCE & CONTRACT FORMATION

3.1. Product Listings & 3.2. Placing An Order

Product descriptions, imagery, and sizing guides are provided for assistance; however, listings constitute an invitation to treat, not a binding offer for sale. Submitting an order at checkout acts as your offer to purchase. Automated order acknowledgements do not constitute final acceptance.

3.3. When A Contract Is Formed
A legally binding contract is formed ONLY when:
  1. Payment and security verification are successful.
  2. The product passes final quality inspection.
  3. The product is allocated for fulfilment and officially dispatched from our warehouse.
3.5. Quality Assurance & 3.6. Availability

Every product undergoes a strict quality inspection before dispatch. If an item fails inspection or becomes unavailable due to inventory sync delays, DDEX may delay dispatch for a replacement, fulfill remaining available items, or cancel the affected product/order with an applicable refund.

3.8. Right To Decline/Cancel & 3.11. Errors

DDEX may decline or cancel an order prior to dispatch for reasons including pricing/promotional errors, unserviceable locations, payment verification failures, or suspected fraud. DDEX is not required to honour manifestly incorrect prices.

CHAPTER 4 - PRICING, PAYMENTS & PROMOTIONAL BENEFITS

4.1. Pricing & 4.2. Payment Methods
  • All prices are stated in Indian Rupees (INR) and include applicable GST. Shipping charges are displayed separately during checkout.
  • Supported methods include: Credit/Debit Cards, UPI, Net Banking, Digital Wallets, EMI, and eligible Cash on Delivery (COD).
4.5. Cash On Delivery (COD)

COD is offered at DDEX's discretion based on order history, location, value, and previous return behavior. DDEX may withdraw COD eligibility from customers who repeatedly refuse deliveries or misuse the service. Eligible COD refunds are processed via bank transfer or Store Credit.

4.6. Store Credit Regulations
  • Valid for twelve (12) months from the date of issue.
  • Redeemable exclusively on www.justintimefashions.com.
  • Non-transferable and cannot be exchanged for physical cash.
4.7. Launch & Milestone Promotions
First Customer Offer
An additional 10% introductory discount may be offered at launch on eligible markdown products (calculated on the already reduced price). Non-combinable with other coupon campaigns.
Milestone Discounts
  • 10% Off: Orders of ₹5,000+
  • 15% Off: Orders of ₹10,000+
  • 20% Off: Orders of ₹15,000+
Calculated on the reduced markdown price. Returns that drop order values below a threshold will trigger a recalculation.

CHAPTER 5 - SHIPPING, DELIVERY, RETURNS & EXCHANGES

5.1. Shipping Locations & 5.2. Dispatch Timelines

Deliveries are currently restricted to eligible locations within India, though international shipping may be introduced later. Orders are ordinarily dispatched within 1 to 3 Business Days (excluding weekends, major sales, and public holidays). Timelines are estimates and not legally guaranteed.

5.5. Delivery Attempts & 5.6. Returned-to-Origin (RTO)

If delivery fails after multiple standard courier attempts due to an unavailable recipient, refusal, or wrong address, the order is returned to origin (RTO). DDEX may charge for re-dispatches or restrict COD features for repeat offenses. Risk of loss passes to the customer upon successful delivery.

5.9. Inspection, Returns & Refunds
  • Customers should inspect external packaging; supporting media like an unedited unboxing video or photos may be requested to facilitate damaged/incomplete shipment claims.
  • Return Window: Eligible requests must be initiated within seven (7) calendar days of delivery.
  • Exchanges: Available for size modifications only, subject to stock availability.
  • Final Sale Rule: Products with discounts exceeding 40% are eligible only for Store Credit upon return.

CHAPTER 6 - PRODUCT INFORMATION & INTELLECTUAL PROPERTY

6.2. Variations, Sizing & Care

Minor product variations in color, print/embroidery placement, and dye lots are inherent characteristics of apparel and photography lighting, and are not defects. Garments carry a standard manufacturing measurement tolerance of 1-2 centimetres. DDEX is not liable for damages caused by failing to follow care tags or improper washing/ironing.

6.6. Intellectual Property Rights

All website imagery, photography, editorial text, layouts, logos, trade dress, and trademarks (including Just In Time®) are the exclusive property of DDEX. Content must not be copied, redistributed, or repurposed without explicit consent. Voluntary customer submissions (reviews/photos) grant DDEX a royalty-free, worldwide license for promotional use.

CHAPTER 7 - DISCLAIMERS, LIABILITY & FORCE MAJEURE

7.5. Limitation of Liability
To the maximum extent permitted by law, DDEX is not liable for indirect, incidental, or consequential damages resulting from website disruptions, payment processing failures, logistics delays, or Force Majeure events.

Maximum Liability Caps: DDEX's aggregate financial liability for any proven claim shall not exceed the actual amount paid by the Customer for the specific Product giving rise to the dispute.
7.7. Force Majeure

DDEX is exempt from liability for operational failures caused by factors beyond reasonable control, including natural disasters, pandemics, fires, cyber-attacks, government regulations, strikes, courier disruptions, or telecommunication outages.

CHAPTER 8 - GENERAL PROVISIONS & LEGAL MATTERS

8.1. Governing Law & 8.2. Dispute Resolution
  • These Terms and all transactions are governed by the laws of India.
  • Courts at New Delhi, Delhi, India carry exclusive jurisdiction over any legal matters.
  • Unresolved issues will be referred to final and binding arbitration in New Delhi under the Arbitration and Conciliation Act, 1996, conducted in English by a mutually agreed sole arbitrator.
8.6. Miscellaneous Clauses
  • Assignment: Customers cannot transfer rights under these Terms, but DDEX may freely assign/novate its rights during business sales or restructuring.
  • Entire Agreement: These Terms and related Policies form the complete master agreement, superseding all prior oral or written statements.
  • Severability & Waiver: If any provision is deemed illegal or unenforceable, remaining conditions stay in full force. A delayed right execution does not mean a waiver.

© DDEX. All rights reserved.