Chapter 1 - TERMS & CONDITIONS OF WEBSITE USE & SALE

Effective Date: Effective from the official launch date of www.justintimefashions.com

Welcome to www.justintimefashions.com (the "Website"), the official online store for Just In Time®, a registered trademark owned and operated by DDEX ("DDEX", "we", "our" or "us").

These Terms & Conditions of Website Use & Sale ("Terms") govern your access to and use of the Website, the creation and use of customer accounts, the purchase of Products, participation in promotional programmes, and all transactions and interactions between you and DDEX through the Website.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return, Exchange & Refund Policy, Store Credit Policy and any other policy, guideline or notice published on the Website from time to time (collectively, the "Policies"). Together, these documents form the complete agreement governing your relationship with DDEX when you use the Website.

By accessing, browsing or using the Website, creating an Account, placing an Order, redeeming a promotion, subscribing to our communications or otherwise interacting with the Website, you confirm that you have read, understood and agreed to be bound by these Terms.

If you do not agree to these Terms, you should discontinue use of the Website immediately.

1.1. About DDEX

The Website is owned and operated by:

DDEX
Registered Office:P3, Sriniwaspuri Pvt. ColonyNew Delhi – 110065Delhi, India
GSTIN: 07ADMPD1245K1ZM
Customer Care Email: care@justintimefashions.com
Customer Support Hours:Monday to Friday10:00 AM – 7:00 PM (IST), excluding public holidays.

Unless expressly stated otherwise, references to "DDEX", "we", "our" or "us" throughout these Terms refer to DDEX acting through the Just In Time® Brand.

1.2. Definitions

For the purposes of these Terms:

Account means a customer account created on the Website.

Business Day means any day, other than a Saturday, Sunday or public holiday, on which banks are generally open for business in New Delhi.

Customer, you or your means any individual or legal entity accessing or using the Website or purchasing Products through it.

Final Sale Product means any Product purchased at an effective discount exceeding forty percent (40%), whether such discount results from markdown pricing, promotional pricing, coupon codes, milestone discounts, bundle offers or any combination thereof.

Marketplace means any third-party online marketplace, commerce platform or authorised reseller through which Products bearing the Brand may be offered independently of the Website.

Order means a request submitted by you through the Website to purchase one or more Products.

Policies means these Terms together with all policies published by DDEX on the Website from time to time.

Product means any apparel, accessory or other merchandise offered for sale through the Website.

Promotion includes any discount, coupon code, introductory offer, milestone offer, Store Credit campaign, seasonal sale, bundle offer or other marketing programme introduced by DDEX from time to time.

Store Credit means a non-transferable digital credit issued by DDEX that may be redeemed only on the Website in accordance with these Terms and the applicable Store Credit Policy.

Website means www.justintimefashions.com, including all webpages, mobile interfaces, software, content, services, functionality and digital features operated by DDEX.

Unless the context otherwise requires, words importing the singular include the plural and vice versa, references to one gender include all genders, and headings are included solely for convenience and shall not affect interpretation.

1.3. Eligibility

To use the Website or place an Order, you represent and warrant that:

3.1 You are at least eighteen (18) years of age or are accessing the Website under the supervision of a parent or legal guardian who accepts these Terms on your behalf.

3.2 You have the legal capacity to enter into a binding agreement under applicable law.

3.3 All information provided by you is accurate, complete and current.

3.4 You will promptly update your information if it changes.

3.5 You will use the Website only for lawful purposes and in accordance with these Terms.

Where DDEX reasonably believes that any information provided is false, misleading, incomplete or fraudulent, we may suspend your Account, decline or cancel Orders, restrict access to the Website or take any other action reasonably necessary to protect our Customers, business operations or legal interests.

1.4. Acceptance Of These Terms

These Terms apply whenever you:

• visit or browse the Website;
• create or access an Account;
• place an Order;
• complete a purchase using Guest Checkout (where available);
• redeem a Promotion or Store Credit;
• communicate with Customer Care;
• subscribe to marketing communications; or
• otherwise use any feature or service available through the Website.

Your continued use of the Website after any update to these Terms constitutes acceptance of the revised Terms.

1.5. Our Relationship With You

The Website is intended to provide a secure and convenient platform through which Customers may browse and purchase Products directly from DDEX.

Nothing contained in these Terms shall be interpreted as creating any partnership, joint venture, employment relationship, franchise, agency or fiduciary relationship between you and DDEX.

Your use of the Website is non-exclusive, revocable and subject to these Terms at all times.

1.6. Changes To The Website And These Terms

As our business continues to evolve, we may introduce new Products, services, features, technologies or promotional programmes.

Accordingly, DDEX may update these Terms or modify the Website from time to time to reflect changes in:

• applicable laws;
• business operations;
• technology;
• payment methods;
• logistics partners;
• promotional programmes;
• Product offerings; or
• customer experience initiatives.

Updated Terms become effective upon publication on the Website unless a later effective date is expressly stated.

We encourage Customers to review these Terms periodically before placing an Order.

1.7. Electronic Communications

By providing your contact details or using the Website, you consent to receive communications electronically.

These communications may include:

• Order confirmations;
• shipping notifications;
• payment acknowledgements;
• return and refund updates;
• account notifications;
• security alerts;
• customer support communications;
• promotional communications (subject to your communication preferences); and
• notices required under applicable law.

Electronic communications shall satisfy any legal requirement that such communications be made in writing.

1.8. Order Of Precedence

These Terms form the master agreement governing use of the Website.

Where a specific Policy (such as the Return, Exchange & Refund Policy or Shipping Policy) contains provisions dealing with a particular operational matter, that Policy shall prevail only to the extent of the specific operational inconsistency.

In all other respects, these Terms shall continue to govern the relationship between the Customer and DDEX.

CHAPTER 2 — WEBSITE USE, CUSTOMER ACCOUNTS & ACCEPTABLE CONDUCT

2.1. Permitted Use Of The Website

The Website is intended solely to enable Customers to discover, evaluate and purchase Products offered by DDEX, and to access information relating to the Just In Time® Brand.

Subject to these Terms, DDEX grants you a limited, personal, revocable, non-exclusive and non-transferable licence to access and use the Website solely for lawful, personal and non-commercial purposes.

This licence does not transfer ownership of any intellectual property, software, content or other rights forming part of the Website.

Any commercial use of the Website without DDEX's prior written consent is strictly prohibited.

2.2. Customer Accounts

Customers may create an Account to simplify future purchases and manage their Orders.

Where available, Customers may alternatively complete purchases using Guest Checkout.

You are responsible for maintaining the confidentiality of your Account credentials and for all activities conducted through your Account.

You agree to:

• provide accurate registration information;
• keep your information current;
• maintain the security of your password;
• notify DDEX immediately if you become aware of any unauthorised use of your Account; and
• ensure that your Account is used only by you unless otherwise expressly permitted by DDEX.

DDEX shall not be responsible for losses resulting from unauthorised access arising from your failure to adequately safeguard your login credentials.

2.3. Customer Responsibilities

When using the Website, you agree to:

• provide complete, truthful and accurate information;
• ensure that your billing and delivery details remain current;
• carefully review each Order before completing checkout;
• cooperate with any reasonable verification request made by DDEX;
• comply with all applicable laws; and
• use the Website respectfully and responsibly.

Failure to comply with these obligations may delay Order processing or result in restrictions under these Terms.

2.4. Acceptable Use

To protect the security, integrity and availability of the Website for all Customers, you must not use the Website in any manner that is unlawful, misleading, harmful or inconsistent with these Terms.

Without limitation, you must not:

• impersonate another individual or organisation;
• provide false or misleading information;
• interfere with the operation of the Website;
• introduce viruses, malicious code or other harmful software;
• attempt unauthorised access to the Website, its servers or connected systems;
• interfere with Website security features;
• manipulate pricing, inventory, promotions or Product availability;
• create multiple Accounts to obtain unauthorised commercial or promotional benefits;
• submit fraudulent Orders;
• place Orders primarily for unauthorised commercial resale;
• engage in any conduct that adversely affects the experience of other Customers or the legitimate interests of DDEX.

2.5. Automated Access & Data Collection

Except with DDEX's prior written permission, you must not use any automated technology to access or interact with the Website.

This includes, without limitation:

• robots;
• crawlers;
• spiders;
• scraping software;
• automated purchasing tools;
• artificial intelligence systems;
• machine learning models;
• data harvesting technologies;
• browser automation tools; or
• similar technologies designed to collect, copy, analyse or reproduce Website content or functionality.

For the avoidance of doubt, Website content may not be used for training artificial intelligence or machine learning systems without DDEX's prior written consent.

DDEX reserves the right to implement technical measures to detect, prevent or restrict unauthorised automated activity.

2.6. Security

You must not attempt to:

• test the vulnerability of the Website;
• circumvent security measures;
• interfere with authentication systems;
• overload Website infrastructure;
• conduct denial-of-service attacks;
• intercept electronic communications; or
• otherwise compromise the confidentiality, integrity or availability of the Website.

Where DDEX reasonably believes that a security incident has occurred, we may investigate the matter, cooperate with relevant authorities where appropriate and take any action reasonably necessary to protect the Website and its users.

2.7. Account Restrictions

To protect Customers and maintain the integrity of the Website, DDEX may suspend, restrict or permanently terminate an Account where it reasonably believes that:

• inaccurate or misleading information has been provided;
• fraudulent or suspicious activity has occurred;
• multiple Accounts have been created to obtain promotional benefits;
• repeated payment failures indicate potential misuse;
• these Terms have been materially breached;
• the Account presents an operational, legal, financial or reputational risk to DDEX; or
• continued access is otherwise inconsistent with the secure operation of the Website.

Where reasonably practicable, DDEX will notify the Customer of such action.

Termination of an Account shall not affect rights or obligations that arose prior to termination.

2.8. Customer Verification

To help prevent fraud and protect both Customers and DDEX, we may request additional information before accepting or fulfilling an Order.

Verification may include confirmation of:

• identity;
• billing information;
• payment details;
• delivery address;
• contact information; or
• any other information reasonably required to verify the legitimacy of an Order.

Failure to complete the requested verification within a reasonable period may result in delay or cancellation of the relevant Order.

2.9. Bulk, Corporate & Commercial Purchases

The Website is intended primarily for retail purchases by end consumers.

DDEX reserves the right to limit purchase quantities where it reasonably believes that Products are being acquired for unauthorised resale or commercial redistribution.

Customers seeking wholesale, institutional, corporate or other bulk purchases are encouraged to contact DDEX directly.

Submission of a bulk enquiry does not create any obligation on DDEX to accept or fulfil that enquiry.

2.10. Enforcement

Where DDEX reasonably determines that these Terms have been breached or that continued use of the Website presents a material risk to Customers or the business, DDEX may take one or more of the following actions:

• refuse or cancel Orders prior to dispatch;
• suspend or terminate an Account;
• withdraw promotional eligibility;
• invalidate Store Credit issued in error or obtained through misuse;
• restrict future purchases;
• require additional verification for future Orders; or
• exercise any other right available under these Terms or applicable law.

DDEX will exercise these rights reasonably, proportionately and in good faith, taking into account the circumstances of each case.

CHAPTER 3 - ORDERS, ACCEPTANCE & CONTRACT FORMATION

3.1. Product Listings

DDEX endeavours to ensure that all Products displayed on the Website are described as accurately as reasonably possible. Product names, descriptions, colours, images, pricing, fabric compositions, size guides and availability are provided to assist Customers in making informed purchasing decisions.

Despite our best efforts, the Website may occasionally contain typographical errors, pricing inaccuracies, outdated information or other inadvertent mistakes. DDEX reserves the right to correct such errors at any time.

The display of a Product on the Website constitutes an invitation to treat and shall not be regarded as a binding offer for sale.

Availability of a Product on the Website does not guarantee that the Product will remain available until it has been accepted for fulfilment and dispatched.

3.2. Placing An Order

By completing checkout, you submit an offer to purchase the selected Product(s) in accordance with these Terms.

Before placing an Order, you are responsible for reviewing:

• the selected Product(s);
• size, colour and quantity;
• delivery address;
• billing details;
• contact information;
• applicable Promotions;
• applicable Store Credit; and
• the final Order value.

Once an Order has been submitted, an acknowledgement confirming receipt of the Order may be sent electronically.

An acknowledgement confirms only that DDEX has received your Order request. It does not constitute acceptance of the Order.

3.3. When A Contract Is Formed

A legally binding contract between you and DDEX is formed only when:

• the Order has successfully completed payment and security verification (where applicable);
• the Product has passed DDEX's final quality inspection;
• the Product has been allocated for fulfilment; and
• the Product has been dispatched from our warehouse.

Until dispatch, DDEX may accept, decline, suspend, combine, split, amend or cancel an Order in accordance with these Terms.

Neither:

• an Order acknowledgement;
• payment authorisation;
• payment capture;
• an estimated delivery date;
• nor any automated communication,

shall by itself constitute acceptance of the Order.

3.4. Order Review

Every Order may undergo operational review before acceptance.

This review helps protect Customers and DDEX against fraud, payment issues, inventory discrepancies and operational errors.

As part of this process, DDEX may undertake one or more verification measures, including verification of:

• payment details;
• billing information;
• delivery address;
• customer identity;
• promotional eligibility;
• Order history;
• unusual purchasing behaviour; or
• any other information reasonably required to complete the transaction securely.

Verification may delay dispatch where reasonably necessary.

3.5. Quality Assurance

Every Product undergoes a quality inspection before dispatch.

If, during this inspection, DDEX reasonably determines that a Product:

• has been damaged;
• does not meet our quality standards;
• contains a manufacturing issue;
• is incomplete;
• has become unavailable; or
• is otherwise unsuitable for dispatch,

DDEX may, acting reasonably:

• delay dispatch while a replacement is arranged;
• dispatch the remaining available Products;
• substitute the affected Product only with your prior consent;
• cancel the affected Product; or
• cancel the entire Order where fulfilment is no longer reasonably possible.

Where an Order or Product is cancelled under this Clause, any applicable refund shall be processed in accordance with the relevant Policy.

3.6. Product Availability

Although DDEX maintains inventory management systems designed to keep Product availability current, discrepancies may occasionally occur.

Product availability may change due to:

• simultaneous purchases;
• inventory synchronisation delays;
• warehouse reconciliation;
• quality inspection failures;
• damaged stock;
• supplier shortages;
• system errors; or
• other operational circumstances beyond DDEX's reasonable control.

Accordingly, Products displayed as available on the Website remain subject to final confirmation prior to dispatch.

3.7. Customer Requests

Customers may request modifications or cancellation of an Order before dispatch by contacting Customer Care.

DDEX will use reasonable efforts to accommodate such requests.

However, once an Order has entered fulfilment, packing or dispatch, modification or cancellation may no longer be possible.

Approval of any requested change remains subject to Product availability, operational feasibility and payment verification.

3.8. DDEX's Right To Decline Or Cancel An Order

To protect Customers, maintain operational integrity and safeguard the legitimate interests of DDEX, we may decline, suspend or cancel an Order before dispatch where we reasonably determine that:

• the Product is unavailable;
• the Product fails quality inspection;
• inventory discrepancies have been identified;
• an obvious pricing or promotional error has occurred;
• payment cannot be authorised or verified;
• fraudulent or suspicious activity is suspected;
• promotional abuse has occurred;
• the delivery location is not serviceable;
• a Force Majeure event prevents fulfilment;
• the Customer has materially breached these Terms; or
• fulfilment is otherwise impracticable or unlawful.

Where reasonably practicable, DDEX will notify the Customer of the cancellation and process any applicable refund.

3.9. Quantity Limits

To ensure fair access to Products and Promotions, DDEX may impose reasonable purchase limits on selected Products or Orders.

Purchase limits may vary based on:

• Product category;
• availability;
• promotional campaigns;
• operational requirements; or
• suspected commercial purchasing.

Orders exceeding such limits may be reduced, split or cancelled before dispatch.

3.10. Split Shipments & Partial Fulfilment

Where operationally appropriate, DDEX may dispatch Products forming part of the same Order in multiple shipments.

If one or more Products become unavailable after an Order has been placed, DDEX may:

• dispatch the remaining available Products;
• delay dispatch pending replenishment;
• cancel the affected Product(s); or
• cancel the entire Order where appropriate.

A partial shipment or partial cancellation shall not constitute a breach of these Terms.

Where only part of an Order is cancelled, any applicable refund shall relate solely to the affected Product(s).

3.11. Promotional & Pricing Errors

Despite reasonable care, pricing or promotional errors may occasionally occur.

Where a Product or Promotion has been published due to an obvious typographical, administrative, technical or system error, DDEX may, before dispatch:

• correct the error;
• withdraw the Promotion;
• request confirmation from the Customer before proceeding; or
• cancel the affected Order and process any applicable refund.

DDEX shall not be required to honour prices or promotional offers that are manifestly incorrect.

3.12. Commercial Purchases

The Website is intended primarily for personal retail purchases.

Orders placed for unauthorised commercial resale, redistribution or export may be declined or cancelled.

Customers interested in wholesale, institutional, corporate or bulk purchases are encouraged to contact DDEX directly for assistance.

3.13. Our Commitment

While these Terms reserve important rights for DDEX, our objective is always to fulfil every genuine Order placed by our Customers.

The rights described in this Chapter are intended to enable DDEX to respond fairly and responsibly to circumstances that could affect Product quality, operational integrity, customer safety or the overall shopping experience.

Accordingly, DDEX will exercise these rights reasonably, in good faith and in accordance with applicable law.

CHAPTER 4 - PRICING, PAYMENTS & PROMOTIONAL BENEFITS

4.1. Pricing

All prices displayed on the Website are stated in Indian Rupees (INR) and, unless expressly stated otherwise, are inclusive of applicable Goods and Services Tax (GST).

Where shipping charges apply, they will be displayed separately during checkout before you complete your purchase.

Prices displayed on the Website may differ from those offered through authorised Marketplaces, future retail channels, promotional campaigns or other sales channels operated by DDEX. Unless expressly stated otherwise, pricing available through one sales channel shall not apply to another.

DDEX may revise prices, shipping charges or promotional structures from time to time. Such revisions shall not affect Orders that have already been accepted for dispatch, except where an obvious pricing or promotional error has occurred in accordance with these Terms.

4.2. Payment Methods

The Website may support one or more payment methods, including:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• EMI (where available)
• Cash on Delivery ("COD"), where eligible

Availability of a particular payment method may vary depending on factors including Order value, delivery location, operational requirements, Product category or fraud prevention measures.

DDEX may introduce, modify or discontinue payment methods without prior notice.

4.3. Payment Authorisation

By submitting payment or selecting Cash on Delivery, you confirm that:

• you are authorised to use the selected payment method;
• all payment information provided is accurate;
• the transaction has been initiated by you in good faith; and
• you authorise the processing of the transaction for the relevant Order.

Successful payment authorisation or payment capture does not by itself constitute acceptance of an Order.

Acceptance occurs only in accordance with Chapter 3.

4.4. Payment Verification

To protect both Customers and DDEX from fraud and unauthorised transactions, Orders may undergo payment verification before dispatch.

Where reasonably necessary, DDEX may:

• request additional information;
• temporarily place an Order on hold;
• verify billing or delivery information;
• seek confirmation of payment ownership;
• conduct fraud screening; or
• cancel an Order where verification cannot reasonably be completed.

Such verification measures are intended solely to protect the integrity of transactions and minimise fraudulent activity.

4.5. Cash On Delivery

Cash on Delivery is offered at DDEX's discretion and may not be available for every Product, Order or delivery location.

Eligibility may be determined by factors including:

• delivery location;
• Order value;
• Product category;
• Order history;
• previous delivery attempts;
• return behaviour;
• operational feasibility; or
• fraud prevention measures.

To protect the efficiency of our delivery network, DDEX may withdraw Cash on Delivery eligibility from Customers who repeatedly refuse deliveries, place fraudulent Orders or otherwise misuse the service.

Where a Cash on Delivery Order qualifies for a refund, DDEX may issue the refund by bank transfer or Store Credit in accordance with the applicable Policy and applicable law.

4.6. Store Credit

Store Credit may be issued by DDEX for a variety of operational and commercial reasons, including eligible returns, customer service resolutions, promotional campaigns, goodwill gestures, selected customer offers, retention initiatives or other circumstances determined by DDEX.

Unless expressly stated otherwise:

• Store Credit is valid for twelve (12) months from the date of issue.
• It may only be redeemed on www.justintimefashions.com.
• It is non-transferable.
• It cannot be exchanged for cash.
• It may be subject to additional conditions communicated at the time of issue.

Store Credit issued as part of a discretionary offer or goodwill initiative does not create any entitlement to receive similar benefits in the future.

Where Store Credit has been issued due to administrative error, fraud or misuse, DDEX may withdraw or adjust that Store Credit after providing reasonable notice where appropriate.

4.7. Promotions & Discounts

From time to time DDEX may introduce Promotions, including:

• seasonal sales;
• markdown pricing;
• first-time customer offers;
• milestone discounts;
• coupon codes;
• complimentary shipping offers;
• Store Credit campaigns; and
• other promotional programmes.

Each Promotion shall be governed by these Terms together with any additional promotional conditions published by DDEX.

Unless expressly stated otherwise, Promotions:

• have no cash value;
• are non-transferable;
• cannot be redeemed retrospectively after an Order has been placed; and
• remain subject to Product availability.

4.8. First Customer Offer

Where offered, an eligible first-time Customer may receive an introductory discount determined by DDEX.

At launch, DDEX may offer an additional 10% introductory discount that may be applied to eligible markdown Products unless expressly excluded.

The introductory discount shall be calculated on the already reduced selling price after applicable markdowns have been applied.

Eligibility shall be determined by DDEX acting reasonably and may take into account information including customer accounts, email addresses, mobile numbers, billing information, delivery addresses, payment methods and purchase history.

The introductory offer may not be combined with any other coupon-based promotional campaign unless DDEX expressly states otherwise.

4.9. Milestone Discounts

From time to time DDEX may offer milestone-based discounts based on the eligible value of an Order.

At launch, DDEX may offer:

• 10% additional discount on eligible Orders of ₹5,000 or above;
• 15% additional discount on eligible Orders of ₹10,000 or above; and
• 20% additional discount on eligible Orders of ₹15,000 or above.

These discounts may be applied to eligible markdown Products unless expressly excluded.

The milestone discount shall always be calculated on the already reduced selling price after markdown pricing has been applied.

DDEX may revise milestone thresholds, discount percentages, qualifying Products or eligibility criteria from time to time. The applicable Promotion shall be the one displayed on the Website at the time an eligible Order is placed.

If an Order is subsequently cancelled, partially cancelled or partially returned such that the qualifying threshold is no longer satisfied, DDEX may recalculate the promotional benefit and adjust any refund or Store Credit accordingly.

4.10. Fair Use Of Promotions

Promotions are intended to benefit genuine retail Customers.

Where DDEX reasonably determines that Promotions, coupon codes, milestone discounts, first-time customer offers, Store Credit or pricing structures have been obtained through fraud, multiple Accounts, false information, automated activity, commercial abuse or any other misuse inconsistent with these Terms, DDEX may:

• withdraw the promotional benefit;
• adjust Store Credit;
• cancel affected Orders;
• suspend promotional eligibility;
• require additional verification; or
• take any other reasonable action necessary to protect Customers and DDEX.

DDEX will exercise these rights fairly, proportionately and having regard to the circumstances of each case.

4.11. Our Pricing Philosophy

Promotions are intended to reward genuine Customers and enhance the shopping experience, while ensuring that pricing remains fair, transparent and sustainable.

Accordingly, DDEX seeks to administer pricing, discounts and promotional programmes consistently, while reserving sufficient flexibility to correct genuine errors, prevent misuse and respond to changing commercial circumstances.

CHAPTER 5 - SHIPPING, DELIVERY, RETURNS & EXCHANGES

5.1. Shipping Locations

DDEX currently delivers Products across eligible locations within India.

DDEX may introduce international shipping to selected countries or territories in the future. International Orders, where available, may be subject to additional shipping terms, customs requirements, duties, taxes and import regulations applicable in the destination country.

DDEX reserves the right to add, suspend or discontinue delivery to any location at any time where required for operational, regulatory or commercial reasons.

5.2. Dispatch

Orders accepted by DDEX are ordinarily dispatched within one (1) to three (3) Business Days, excluding weekends, public holidays, major sale events and circumstances beyond DDEX's reasonable control.

Dispatch timelines are estimates only and are not guaranteed.

Certain Orders may require additional processing time, including Orders involving:

payment verification;
quality inspection;
high order values;
multiple shipments;
limited edition Products;
inventory reconciliation; or
operational circumstances affecting fulfilment.

Where reasonably practicable, DDEX will notify Customers of material delays.

5.3. Delivery

Delivery estimates displayed on the Website are indicative only.

Delivery timelines may vary depending upon:

delivery location;
courier operations;
weather conditions;
public holidays;
regulatory restrictions;
transportation disruptions; or
other circumstances beyond DDEX's reasonable control.

A delay in delivery shall not, by itself, entitle the Customer to cancel an accepted Order or claim compensation, except where required under applicable law.

5.4. Delivery Address

Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.

Requests to change a delivery address after an Order has been placed will be accommodated only where operationally feasible and before dispatch.

DDEX shall not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information supplied by the Customer.

5.5. Delivery Attempts

Delivery shall be attempted in accordance with the procedures of DDEX's delivery partners.

Where delivery cannot be completed because:

the Customer or recipient is unavailable;
the delivery is refused;
the address is incorrect or incomplete;
access to the premises is unavailable; or
the recipient cannot reasonably be contacted,

the Order may be returned to DDEX after the delivery partner's standard delivery attempts have been exhausted.

For apartment complexes, gated communities, office buildings or similar premises, delivery to a reception desk, concierge, security personnel or other authorised recipient at the delivery address may constitute successful delivery where permitted by the delivery partner's procedures.

5.6. Returned-to-Origin (RTO) Shipments

Where an Order is returned to DDEX because delivery could not be completed, DDEX may, acting reasonably:

arrange re-dispatch upon payment of applicable shipping charges, where appropriate;
cancel the Order;
issue any applicable refund or Store Credit in accordance with the applicable Policy; or
take any other reasonable action having regard to the circumstances.

Repeated Returned-to-Origin shipments or repeated refusal to accept deliveries may result in restrictions on future Orders, promotional eligibility or Cash on Delivery availability.

5.7. Split Shipments

Where operationally necessary, DDEX may fulfil an Order through multiple shipments.

Split shipments shall not increase the purchase price payable by the Customer unless expressly agreed.

Delivery of one shipment shall not require DDEX to delay dispatch of other available Products.

5.8. Transfer of Risk & Ownership

Ownership of Products passes to the Customer upon receipt of full payment for the relevant Order.

Risk of loss of or damage to the Products passes to the Customer upon successful delivery of the Products to the delivery address provided in the Order.

Delivery shall ordinarily be deemed complete when the shipment has been delivered to the address provided by the Customer, including to a person reasonably appearing to accept delivery on the Customer's behalf.

5.9. Inspection Upon Delivery

Customers are encouraged to inspect the external packaging upon delivery.

If a shipment appears materially damaged, tampered with or incomplete, Customers should notify DDEX as soon as reasonably practicable.

Where a claim relates to a damaged, incorrect or incomplete shipment, DDEX may request reasonable supporting information, including photographs of the Product, packaging, shipping labels or an unedited unboxing video, to facilitate investigation.

Failure to provide such information shall not automatically invalidate a genuine claim, but may affect DDEX's ability to verify the circumstances.

5.10. Returns & Exchanges

Returns and exchanges are governed by DDEX's separate Return, Exchange & Refund Policy, which forms part of these Terms.

Unless otherwise specified in that Policy:

eligible return requests must be initiated within seven (7) calendar days of delivery;
exchanges are available only for size, subject to availability;
Final Sale Products purchased at an effective discount exceeding forty percent (40%) are eligible only for Store Credit, unless otherwise required by applicable law; and
all returned Products remain subject to inspection before a return, exchange or refund is approved.

5.11. Refunds

Approved refunds shall be processed in accordance with DDEX's Return, Exchange & Refund Policy.

Refund timelines may vary depending upon the original payment method, banking systems and financial institutions.

For eligible Cash on Delivery Orders, DDEX may process refunds by bank transfer or Store Credit, subject to applicable law and the relevant Policy.

5.12. Shipping Policy

Operational matters relating to dispatch, shipping charges, delivery timelines, reverse logistics and related procedures are governed by DDEX's separate Shipping Policy.

Where any operational provision of the Shipping Policy differs from this Chapter, the Shipping Policy shall prevail only in relation to that operational matter. In all other respects, these Terms shall continue to govern the relationship between DDEX and the Customer.

CHAPTER 6 - PRODUCT INFORMATION & INTELLECTUAL PROPERTY

6.1. Product Information

DDEX endeavours to present all Products on the Website as accurately as reasonably possible.

Product descriptions, specifications, measurements, fabric compositions, colours, styling information and care instructions are intended to assist Customers in making informed purchasing decisions.

While reasonable care is taken to ensure accuracy, minor typographical, administrative or technical errors may occasionally occur. DDEX reserves the right to correct such errors without prior notice.

6.2. Colours, Fabrics & Product Variations

Actual Products may vary slightly from images displayed on the Website due to factors beyond DDEX's reasonable control, including:

screen resolution and display calibration;
mobile device or browser settings;
photography lighting;
natural fabric characteristics;
dye lot variations;
artisanal craftsmanship;
embroidery placement;
print placement; and
normal manufacturing tolerances.

Such variations are inherent characteristics of apparel manufacturing and shall not, by themselves, be regarded as defects.

6.3. Measurements & Sizing

All measurements published on the Website are approximate.

Unless otherwise specified, a manufacturing tolerance of approximately 1–2 centimetres may occur.

Customers are encouraged to consult the applicable size guide before placing an Order.

Fit may vary depending upon garment construction, fabric composition and intended silhouette.

6.4. Handcrafted & Embellished Products

Many Products offered under the Just In Time® Brand incorporate hand-finished techniques, embroidery, beadwork, sequins, embellishments or other artisanal detailing.

Accordingly:

slight variations between individual garments may occur;
placement of embellishments or embroidery may differ slightly;
handcrafted elements may not be perfectly identical across every Product; and
such variations contribute to the unique character of the Product and shall not be regarded as manufacturing defects.

6.5. Product Care

Customers are responsible for following the care instructions provided with each Product.

DDEX shall not be responsible for damage arising from:

improper washing;
incorrect ironing;
inappropriate drying methods;
use of unsuitable detergents or chemicals;
alterations carried out after delivery; or
failure to follow recommended care instructions.

6.6. Website Content

Unless otherwise stated, all content appearing on the Website is owned by or licensed to DDEX.

This includes, without limitation:

product photography;
campaign imagery;
videos;
graphics;
illustrations;
artwork;
product descriptions;
editorial content;
website layout;
visual design;
icons;
logos;
trademarks;
software;
compilations;
databases; and
all other content made available through the Website.

Nothing contained on the Website transfers ownership of any intellectual property rights to the Customer.

6.7. Limited Licence

Subject to these Terms, DDEX grants you a limited, revocable, non-exclusive and non-transferable licence to access and use the Website solely for personal, lawful and non-commercial purposes.

Except as expressly permitted by applicable law or with DDEX's prior written consent, you must not:

copy;
reproduce;
distribute;
publish;
modify;
create derivative works;
commercially exploit; or
otherwise use any Website content.

6.8. Trademarks

Just In Time®, together with all associated logos, brand identifiers, trade dress and trademarks appearing on the Website, are the exclusive property of DDEX or are used under licence.

Nothing contained in these Terms grants any licence or right to use such intellectual property without DDEX's prior written consent.

6.9. Automated Collection & Artificial Intelligence

Except with DDEX's prior written permission, no person may use automated technologies to collect or reproduce Website content.

This includes, without limitation:

web scraping;
data harvesting;
automated extraction tools;
artificial intelligence systems;
machine learning models;
large language models;
browser automation tools; or
similar technologies.

Website content must not be used for training, fine-tuning or developing artificial intelligence models without DDEX's prior written consent.

6.10. Customer Content

Where a Customer voluntarily submits photographs, testimonials, reviews, comments or other content to DDEX for publication or promotional use, the Customer confirms that they have the necessary rights to submit such content.

By voluntarily submitting such content for marketing or promotional purposes, the Customer grants DDEX a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, adapt and display that content in connection with the promotion of the Brand.

Content submitted solely for customer service purposes shall not be used for marketing without the Customer's separate consent.

6.11. Review Moderation

DDEX reserves the right, in its sole discretion, to moderate, reject, edit, remove or refuse publication of any customer review, rating, comment or other user-generated content that is unlawful, abusive, obscene, defamatory, discriminatory, misleading, fraudulent, infringes the rights of any third party, contains spam or malicious content, or is otherwise unrelated to the relevant Product or the customer's genuine experience. Such moderation shall not be construed as an endorsement of any review or an obligation on DDEX to monitor all user-generated content.

6.12. Intellectual Property Infringement

DDEX respects the intellectual property rights of others.

If you believe that any content appearing on the Website infringes your copyright or other intellectual property rights, you may notify DDEX by providing sufficient information to identify:

the allegedly infringed work;
the material complained of;
your ownership or authority;
your contact details; and
any other information reasonably necessary to investigate the complaint.

DDEX will review such notifications and, where appropriate, take action in accordance with applicable law.

6.13. Reservation of Rights

All intellectual property rights not expressly granted under these Terms remain reserved by DDEX.

DDEX may take any lawful action it considers appropriate to protect its intellectual property, including requesting removal of infringing material, restricting access to the Website or pursuing available legal remedies.

CHAPTER 7 - DISCLAIMERS, LIABILITY & FORCE MAJEURE

7.1. General Disclaimer

The Website, Products, Product Information and all related services are provided on an "as available" and "as applicable" basis.

While DDEX endeavours to maintain accurate information and uninterrupted access to the Website, DDEX does not warrant that:

the Website will always be available without interruption;
the Website will always operate free from technical errors or vulnerabilities;
every Product displayed will remain available for purchase;
Product Information will always be free from inadvertent errors; or
access to the Website will be uninterrupted or error-free.

DDEX may correct errors, omissions or inaccuracies at any time.

7.2. Product Disclaimer

Product Information is provided to assist Customers in making informed purchasing decisions.

Actual Products may differ slightly from images or descriptions due to normal manufacturing tolerances, artisanal techniques, lighting, display settings, natural fabric characteristics or other factors described in Chapter 6.

Minor variations shall not, by themselves, constitute manufacturing defects.

7.3. Customer Responsibility

Customers are responsible for:

reviewing Product Information before placing an Order;
selecting appropriate sizes;
ensuring billing and delivery information is accurate;
following applicable care instructions; and
using the Website in accordance with these Terms.

DDEX shall not be responsible for loss or damage resulting from misuse of Products, improper care, unauthorised alterations or inaccurate information provided by the Customer.

7.4. Third-Party Services

The Website relies on independent third-party service providers for certain operational functions, including payment processing, technology infrastructure, communications and logistics.

Although DDEX exercises reasonable care in selecting such service providers, DDEX does not control their day-to-day operations.

Accordingly, DDEX shall not be responsible for delays, interruptions or failures arising solely from the acts or omissions of independent third-party service providers, except to the extent liability cannot lawfully be excluded.

7.5. Limitation of Liability

To the maximum extent permitted by applicable law, DDEX shall not be liable for any indirect, incidental, consequential, exemplary, punitive or special loss or damage arising directly or indirectly from:

temporary Website unavailability;
delays in dispatch or delivery;
Product unavailability;
payment processing interruptions;
internet or telecommunications failures;
pricing or promotional errors corrected in accordance with these Terms;
cancelled Orders made in accordance with these Terms;
Force Majeure events;
unauthorised access resulting from circumstances beyond DDEX's reasonable control; or
any other circumstance beyond DDEX's reasonable control.

Nothing in this Chapter excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

7.6. Maximum Liability

Where DDEX is found liable in relation to an Order, DDEX's aggregate liability shall, to the fullest extent permitted by applicable law, not exceed the amount actually paid by the Customer for the specific Product or Products giving rise to the relevant claim.

This limitation shall not apply where such limitation is prohibited by applicable law.

7.7. Force Majeure

DDEX shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond DDEX's reasonable control.

Such events include, without limitation:

natural disasters;
floods;
earthquakes;
fire;
epidemics or pandemics;
governmental actions or regulatory restrictions;
war;
terrorism;
civil unrest;
labour disputes;
transportation disruptions;
power failures;
cyber-attacks;
internet or telecommunications outages;
supplier failures;
courier disruptions; or
any other event beyond DDEX's reasonable control.

Where reasonably practicable, DDEX will use commercially reasonable efforts to minimise the impact of such events.

7.8. Indemnity

You agree to indemnify and hold harmless DDEX, its directors, officers, employees, representatives and authorised agents against claims, losses, liabilities, costs and expenses (including reasonable legal costs) arising from:

your breach of these Terms;
your misuse of the Website;
your violation of applicable law;
your infringement of the rights of any third party; or
any fraudulent, negligent or unlawful act or omission on your part.

This indemnity shall survive termination of these Terms to the extent permitted by applicable law.

7.9. No Exclusion of Statutory Rights

Nothing contained in these Terms shall exclude, restrict or limit any statutory rights or remedies that cannot lawfully be excluded under applicable law.

Where any provision of these Terms conflicts with mandatory legal protections available to Customers, the applicable law shall prevail to the extent of such conflict.

7.10. Survival

The provisions of these Terms relating to intellectual property, payment obligations, limitation of liability, indemnity, dispute resolution, governing law and any other provision that by its nature is intended to survive termination shall continue in effect following completion, cancellation or termination of an Order or Account.

CHAPTER 8 - GENERAL PROVISIONS, DISPUTE RESOLUTION & LEGAL MATTERS

8.1. Governing Law

These Terms, the Website, all Orders and all transactions between the Customer and DDEX shall be governed by and construed in accordance with the laws of India.

Subject to Clause 8.2 (Dispute Resolution & Arbitration), the courts at New Delhi, Delhi, India shall have exclusive jurisdiction over all matters arising out of or relating to these Terms.

8.2. Dispute Resolution & Arbitration

DDEX believes that most concerns can be resolved quickly through Customer Care and encourages Customers to contact us before commencing formal legal proceedings.

If a dispute cannot be resolved through good faith discussions within a reasonable period, either party may refer the dispute to arbitration.

The arbitration shall:

be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time;
be conducted by a sole arbitrator appointed by mutual agreement of the parties or, failing such agreement, in accordance with applicable law;
have its seat and venue in New Delhi, Delhi, India;
be conducted in the English language.

The arbitral award shall be final and binding on the parties, subject to any rights available under applicable law.

Nothing in this Clause prevents either party from seeking interim, interlocutory or injunctive relief from a court of competent jurisdiction where necessary to protect its legal rights pending arbitration.

8.3. Privacy

The collection, storage, use, disclosure and processing of personal information are governed by DDEX's Privacy Policy, which forms part of these Terms.

By using the Website or placing an Order, you acknowledge that your personal information may be processed in accordance with the Privacy Policy and applicable law.

DDEX collects, processes, stores and otherwise handles personal data in accordance with the Digital Personal Data Protection Act, 2023, the rules framed thereunder (as amended from time to time), and other applicable laws relating to data protection and privacy. By accessing or using the Platform, you acknowledge that your personal data may be processed for the purposes set out in our Privacy Policy. Your rights in relation to your personal data shall be governed by the applicable provisions of the Digital Personal Data Protection Act, 2023 and our Privacy Policy.

8.4. Electronic Communications

By using the Website or providing your contact details, you consent to receive communications from DDEX electronically, including by email, SMS, WhatsApp, Website notifications or other electronic means, where permitted by applicable law.

Such communications may include:

Order confirmations;
dispatch and delivery updates;
refund and return communications;
account notifications;
security alerts;
customer support communications;
legal notices;
marketing communications, subject to your communication preferences and applicable law.

Electronic communications shall satisfy any legal requirement that such communications be made in writing.

By providing your mobile number and opting to receive communications from DDEX, you expressly consent to receive transactional, service-related and promotional communications through WhatsApp, SMS, telephone calls and other electronic means, subject to applicable laws and regulations, including the Telecom Commercial Communications Customer Preference Regulations, as amended from time to time. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in such communications or by contacting DDEX. Transactional communications relating to your orders or account may continue to be sent where permitted by law.

8.5. Marketplace Purchases

These Terms govern purchases made directly through www.justintimefashions.com.

Where Products are purchased through an authorised Marketplace or other third-party sales channel:

the Marketplace's operational policies relating to payment, shipping, returns, refunds or customer support may also apply;
Customers should contact the relevant Marketplace in accordance with its procedures for matters falling within its operational responsibility; and
nothing in this Clause limits any rights or obligations that DDEX may have under applicable law or under its agreement with the relevant Marketplace.

8.6. Assignment

Customers may not assign, transfer or otherwise deal with any rights or obligations arising under these Terms without DDEX's prior written consent.

DDEX may assign, novate, subcontract or otherwise transfer any of its rights or obligations under these Terms as part of its business operations, including in connection with a merger, acquisition, corporate restructuring, financing transaction or sale of business assets.

8.7. Entire Agreement

These Terms, together with all Policies published by DDEX on the Website from time to time, constitute the complete agreement between the Customer and DDEX relating to the use of the Website and the purchase of Products.

They supersede all prior discussions, representations, understandings or agreements relating to the same subject matter.

No oral statement or representation shall modify these Terms unless confirmed in writing by DDEX.

8.8. Severability

If any provision of these Terms is held by a court or arbitral tribunal of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed modified or severed only to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

8.9. Waiver

No failure, delay or partial exercise by DDEX of any right or remedy under these Terms shall operate as a waiver of that right or remedy.

Any waiver shall be effective only if made expressly in writing by an authorised representative of DDEX.

A waiver relating to one breach shall not constitute a waiver of any subsequent or continuing breach.

8.10. Changes to these Terms

DDEX may amend these Terms from time to time to reflect changes in:

applicable laws;
business operations;
Products;
technology;
payment methods;
shipping arrangements;
promotional programmes;
customer experience initiatives; or
other legitimate business requirements.

Updated Terms shall become effective upon publication on the Website unless a later effective date is expressly stated.

Continued use of the Website after revised Terms become effective constitutes acceptance of those revised Terms.

8.11. Notices

Unless otherwise required by applicable law, any notice given by DDEX under these Terms may be delivered by:

email;
SMS;
WhatsApp;
Website notification;
courier;
registered post; or
any other communication method reasonably considered appropriate.

Customers are responsible for ensuring that the contact details associated with their Account remain accurate and up to date.

8.12. Contact Information

For questions regarding these Terms, Orders or any other matter relating to the Website, Customers may contact:

DDEX
Registered Office:P3, Sriniwaspuri Pvt. ColonyNew Delhi – 110065Delhi, India
Customer Care Email:care@justintimefashions.com
Customer Support Hours:Monday to Friday10:00 AM – 7:00 PM (IST), excluding public holidays.

8.13. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and other applicable laws, DDEX has appointed the following Grievance Officer:

Name: Umesh Thakur
Designation: Grievance Officer
Email: care@justintimefashions.com
Postal Address: P3 Sriniwaspuri Private Colony, New Delhi - 110065

Customers may submit complaints or grievances relating to orders, payments, refunds, products, privacy, or any other issue by contacting the Grievance Officer through the above details.

DDEX shall acknowledge receipt of every complaint within forty-eight (48) hours and shall endeavour to resolve such complaint within one (1) month from the date of its receipt, in accordance with applicable law.

8.14. Effective Date

These Terms shall become effective from the official launch date of www.justintimefashions.com and shall remain in force until amended or replaced by DDEX in accordance with Clause 8.10.

END OF TERMS & CONDITIONS OF WEBSITE USE & SALE

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